WHOLESALE CUSTOMER RETURNS
For wholesalers, Your Lingerie Wholesaler does not operate a ‘Sale or Return’ policy.
Dropshopping: Faulty Items
If in the unlikely event that your customer receives a faulty item, as per The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer has 14 days from receiving the item to notify the seller (you), and therefore for you to notify YLW, that they wish to return the item. There is then a further 14 days for the consumer then to return the item to you, and for you to return to YLW if this is required.
RETAIL CUSTOMER RETURNS
Due to hygiene reasons we cannot accept returns/exchanges on lingerie items, and hosiery items with a crotch e.g. tights, except where you are exercising your statutory rights.
To be eligible for a ‘change-of-mind’ return, your item must be in the same condition that you received it: unused / unworn with all tags / stickers, all pieces accounted for, and in intact / undamaged original packaging.
Should you wish to return any other item please contact us in the first instance by email so we can arrange this. Our email address is at the bottom of our Home page.
- Your Order Number
- Your Full Name and Postal Address
- Reason for return / description of issue
- Photos, where applicable
Return postage is paid by the customer and items need to be returned in the original condition: unworn with all tags and original packaging intact, within 28 days (14 days to notify us and 14 further days to return). After 28 days, we will be unable to accept a return.
If you are returning an expensive item, you may consider using a tracked shipping service, as receival is not guaranteed.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed and applied to your original method of payment. A refund of your return postage costs will be issued if the item is found to be faulty AND proof of postage costs has been supplied to us.
We do not offer refunds on sale items, except in-line with your statutory rights.
Please first check with your bank as there is often a long processing time before the funds are officially credited – this can take up to 10 working days in some instances.
If after this time has passed and your refund still does not show, please contact us at the email address at the bottom of our Home page.